Datenschutzerklärung

Privacy Policy

Company Name: Ephira
Website: https://www.ephira.ch

UID / VAT Number: CHE-458.717.198

1. Introduction

At Ephira, we take your privacy seriously. This Privacy Policy explains how we collect, use, and protect your personal data when you visit our website or purchase products from us. By using our website, you consent to the practices described in this Policy.

2. Data We Collect

We may collect the following types of personal data:

Contact Information: Name, email address, phone number, billing and shipping address.

Payment Information: Processed securely through our payment providers (e.g., TWINT, Stripe, PayPal). We do not store credit card details.

Order Information: Products purchased, order history, invoices.

Technical Information: IP address, browser type, device information, cookies, and usage data.

3. How We Use Your Data

We use your personal data for the following purposes:

To process and fulfill your orders.

To provide customer support and respond to inquiries.

To send order confirmations, invoices, and updates.

To improve our website, products, and services.

To comply with Swiss legal and tax obligations.

4. Legal Basis for Processing

We process your personal data under the following legal grounds:

Contractual necessity: To fulfill your orders and provide services.

Legal obligations: To comply with tax and accounting regulations.

Legitimate interest: To improve our website and services.

Consent: When you subscribe to newsletters or accept cookies.

5. Data Sharing

We may share your data with trusted third parties only when necessary:

Payment providers: For secure payment processing.

Shipping companies: To deliver your orders.

IT service providers: For hosting, email, and website maintenance.

Authorities: Where required by Swiss law.

We do not sell or rent your personal data to third parties.

6. Cookies & Tracking

Our website uses cookies to improve functionality and analyze usage.

You can disable cookies in your browser settings, but some features may not work properly.

If we use analytics tools (e.g., Google Analytics), we do so in compliance with GDPR.

7. Data Retention

We keep your personal data only as long as necessary for:

Fulfilling your order and providing services.

Meeting legal and accounting requirements under Swiss law.

After retention periods expire, data is securely deleted.

8. Your Rights

Under Swiss and EU data protection laws, you have the right to:

Access your personal data.

Request correction of inaccurate information.

Request deletion of your data (where legally possible).

Object to processing of your data.

Withdraw consent at any time.

To exercise these rights, please contact us at the email below.

9. Data Security

We take appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, or misuse.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last Updated” date.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

Ephira Jewelry
UID/MWST: CHE-458.717.198
Email: info@ephira.ch